FAQs Buckle and Hide Leather Smyrna, TN

1. Clearance, Closeout item are NON-RETURNABLE.

2. Where's my order? You will receive a shipping notification with the tracking information in a email once it has been shipped. We do not have special shipping info that you do not see and is out of our hands once USPS picks it up! We cannot be responsible for amount of time it takes for shipping, we are not affiliated with USPS!

  • 99% of the time it will show up even if it says delivered but not in your mailbox yet it's just later than expected. 

3. Return and exchange info is included with your order package. SO don't throw away the package until you've saw your item is correct.

4. When can I expect my purchase to be shipped?  We attempt to ship items 5 days a week 9-5pm. Our mail pick-up is normally in the late afternoon. If you place a order late afternoon, after 5pm or overnight it will most likely ship OUR SHOP'S next business day. Our store is open Tuesday -Saturday. We do try to keep all items in stock, though sometimes we may be out. You will be notified by email or phone if this happens. 

  • Shipping exceptions are personalized items and handmade belts. These are typically shipped within a week EXCEPT in November thru early December, these may be delayed even more due to order volume so plan ahead, especially after Thanksgiving. We will have a CUT-OFF date for on time arrival. 
  • If your short on time we do have stock what we call Quick Ship NAME belts. These are already made belts and will ship same or next business day unless out of stock of size ordered.

5. May I have a name added to my belt?  YES, we have several styles of Name Belts to choose from.  The name is stamped in place along the back of the belt and then that part of the belt dyed to match the remainder of the belt.  

  • Personalized belts may not be returned unless for some reason we make the error in spelling of the name
  • Not all belts may have a name added, please see items listed as "Name Belt".
  • Sometimes someone will order order a NAME Belt but NO name is included or more info is needed we will contact you by email first, if no response to email we will call you and leave a message if no answer. If no response to our call your order WILL BE CANCELLED after 7 days.
  • Are you able to put wording on the underside of the belt?  We are unable to provide this service.

6. Can my belt buckle be changed on my belt?  YES, your buckle may be changed easily by unsnapping the belt, slipping off the current buckle, add the new buckle, and snap back in place.  The only time this does not work is if your buckle has been stitched in place. This will be noted in the description section for the product. Mechanic belts and double pin belts must keep the same buckle.

7. Do you sell motorcycle riding gear such as vests, jackets, chaps?  YES, we have all of these items for purchase in our local store in Smyrna, TN.  We currently do not ship Chaps or Jackets online because of the high cost of shipping and exchanges.

8. Do you have conceal carry purses and belts?  YES, we have several styles of conceal carry purses located on our website and also in our local store.  The belts that work best for carrying are located in the Heavy/Work Belt section on the website.

9. Do you carry Western and Novelty Belt Buckles? YES, we have styles available both online and in our local shop. Prices start around $20 and go up from there.

10. Do you carry products made in the USA?  YES, we make a majority of our own belts.  Any belt made in our shop will be listed as such in the description.  Any items made in the USA will be listed as such in the description.

11. Can I still use my pocket if I have a patch sewn on it?   We offer patch sewing in our local shop in Smyrna, TN.  A majority of the time you will have full functionality of the pocket once a patch has been sewn on.  We have a special machine that allows us to sew over pockets and keep the pocket functional.  In certain cases where the patch is over multiple pockets or runs close to the edge of the pocket, you may lose a small portion of the existing pocket to allow for stitching on the patch.  Please see Patches section under heading Apparel on the website for more information about patch sewing.